Thursday, January 26, 2006

RANT ALERT - Bad Customer Service

Don't you just get FRUSTRATED TO NO END when you get a Customer Service Rep (doesn't matter from which company you do business with) who either....

A). Has to look up the "how to" on a fuckin' manual before they can even attempt to help "troubleshoot" your problem OR...

B). Would love nothing more than to see you go away simply because you use something (in this case for me, it was Mozilla Thunderbird) which the company they work for (In my case, Comcast ) neither officially supports nor allows their employees to use on the job?

Well, you might say that earlier today, I got one that was BOTH as I had problems connecting to Comcast's newsgroup server and couldn't figure out why (Mozilla Thunderbird had been running all night and I hadn't done anything to it before attempting to refresh my newsgroups for the day).

The first time I called (yes there was a first time), I got someone who knew WTF he was doing and ACTUALLY took the time to help me (I sing nothing but praises for him. As such, he is NOT the subject of this post). But it was just my luck that our conversation ended without knowing with absolute certainty that my problem had been resolved (He did give me a ticket no. though). Not even a minute later, I called back and THAT is when I was connected to the ROBOT who is the subject of this post.

Once I gave him my ticket no. (which he almost forgot to jot down because he was so wrapped up in following that damned script of his), the idiot during my callback (He didn't even recognize that I had just spoken with the other representive JUST A MINUTE AGO), told me the ticket no. had been closed by some "higher up team" who basically said the problem was not their's (of course, it never is 'cause their machines never break - Yeah right).

And as if THAT wasn't enough, this moron was also firing questions faster than I could answer them. I mean, it was as if this idiot was more interested in meeting quota than actually helping me.

And you'll never believe what the proverbial "cherry on the sundae" turned out to be...

He HUNG UP BEFORE giving me a new ticket no.

That, more than anything else, just pissed me off. FUCKIN' JERK!! YA YOU EGGHEAD!! (Assuming he even reads blogs)

Anyway, the whole thing turned out to be Thunderbird just simply forgetting my newsgroup server username & password, but c'mon peoples (looking squarely at Comcast). Mozilla is a force to be reckoned with. Don't you think it's about time you start offering support for it??

Just my rant for the day :)

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